covid-19 Update


  

A message from Crate Crochet

Dear Crate Crochet Community,

I would like to send you a personal note, outlining how we at Crate Crochet are responding to the circumstances surrounding the COVID-19 (Coronavirus) pandemic. 

As a family owned and run business, we continue to be vigilant about our activities, and are more than ever conscious of the well-being of our clients, the greater community and of course, the immediate family who source, prepare and dispatch the Crate Crochet subscription boxes, and Shop orders.

Our stringent policy in keeping our workspace safe, clean and tidy, has been taken to a new level, with additional cleaning protocols in place for incoming and out-going deliveries, a no-contact policy with suppliers, and of course regular hand washing. 

All our Crochet Crates and Shop delivers are packed wearing cotton gloves, which are disposed off at the end of each day.

Whilst we source the best yarns and supplies from Australia and around the World, it is inevitable that on occasions stock to us is delayed, either directly from the supplier, or through delays in transportation or through newly imposed Government legislation. We continue to work proactively with our suppliers, and if we identify an item that may be delayed or not available, we will work with our suppliers to find a suitable alternative of the same quality.

This may also mean that flights carrying cargo from Australia to some destinations might be delayed, or postponed due to local Government legislation. We are in close contact with our International freight forwarders and will keep you abreast of any situation affecting delivery to you, should this occur.

With our March box shipment deadline approaching, we will endeavour to get our boxes out to you as quickly as we can though we aim to be proactively adaptive to a lack of some supplies, if necessary. Please bear with us through this difficult time and transitioning period.

Our customers are the heart of our business, and we thank you for your continuing support, in what are challenging times for all of us.

On a technical note our Subscription Website and Crochet Shop website domains will be changing and again, we ask that you bear with us if you cannot reach our sites over the next few days. This is due to updates on the backend of our sites and some domain redirection activities.

Stay safe, and look after yourselves, and of course one another!

Happy Crocheting.

Carmela and my small family team x