covid-19 Update


  

UPDATED: NOVEMBER 2021


A message from Crate Crochet

Dear Crate Crochet Community,

I would like to send you a personal note, outlining how we at Crate Crochet are responding to the circumstances surrounding the COVID-19 (Coronavirus) pandemic. 

As a family owned and run business, we continue to be vigilant about our activities, and are more than ever conscious of the well-being of our clients, the greater community and of course, the immediate family who source, prepare and dispatch the Crate Crochet subscription boxes, and Shop orders.

Our stringent policy in keeping our workspace safe, clean and tidy, has been taken to a new level, with additional cleaning protocols in place for incoming and out-going deliveries, a no-contact policy with suppliers, and of course regular hand washing. 


Whilst we continue to source the best yarns and supplies from Australia and around the World, as of November 2021, we are still experiencing delays in within the supply chain, both to us and our suppliers.  Therefore, it is inevitable that on occasions stock may have to be cancelled and a different product supplied. We continue to work proactively with our suppliers, and if we identify an item that may be delayed or not available, we will endeavour to find a suitable alternative of equivalent quality.


Our Australian carriers Australia Post's eParcel service incorporating Parcel Post and Express Post.  These costs have sadly risen since pre-covid and we cannot offer shipping any less than the we are being charged.  These costs are determined by weight, quantity, fuel surcharges and destinations.  We cannot control these costs which are automated through our Australia Post calculator links in our online shop and via our fulfillment software's direct feed to our Australia Post Merchant account, however, we aim to keep them to the minimum possible in order to avoid running our business at a loss.


Flights carrying cargo from Australia to some destinations might be severely delayed, or postponed due to local Government legislation. We are in close contact with our International freight forwarders and will keep you abreast of any situation affecting delivery to you, should this occur.

When our box shipment deadline approaches, we endeavour to get our boxes out to you as quickly as we can though we aim to be proactively adaptive due to a lack of some supplies such as crochet hooks, if necessary. Please bear with us through this difficult time and transitioning period.

Our customers are the heart of our business, and we thank you for your continuing support, in what are challenging times for all of us.


Stay safe, and look after yourselves, and of course one another!


Happy Crocheting.

Carmela and my small family team x